 |
NORTHERNINDUSTRIAL
CUSTOMER SERVICE |
|
| Home Page Customer Service Fans and Blowers Heat Exchangers |
| |
NORTHERNINDUSTRIAL
CUSTOMER SERVICE |
|
| A Equipment Data Sheet is automatically produced for
any customer enquiry, enabling Northern Industrial to produce a
detailed specification and quotation, typically within 24 hours. This
includes technical fan specification; fan operation parameters and
performance curves; sound prediction within
various octave bands; dimension drawing; together with a total and
individual
component price breakdown.
A user friendly version of the selection software is also
available on disc, allowing customers to make their own equipment
pre-selection, including performance curves and power consumption
calculations. On receipt of order all data is automatically transferred into the requisite documentation, order write-up; order acknowledgement; certified drawings; works instructions; delivery promise; manufacturer's certificate. The individual name plates, bearing an unique reference
number, are
automatically created to ensure that the history of any machine and its
components
can be fully traced back through all stages of production and
administration. State of the Art Manufacturing All our manufacturer's production facilities are equipped with the latest state of the art machinery. From the parts list the components are produced on computerized numerically controlled (CNC) machines to minimize throughput time and achieve precise tolerances. On completion of the equipment, a test run and final
inspection is
carried out. All work is conducted by highly skilled production personnel. The ability to work with many materials is due to the high
levels of welding expertise in the Company, continuously updated by an
ongoing commitment to training and the achievement of appropriate
welding certificates. Modern test facilities are used to develop and test even large
scale fans and blowers prior to shipment up to and including motor
powers of 600 HP. Quality re-assured Recent customer surveys show that more than 90% of customers recognize our products as being of excellent quality with very long life expectancy. Customer complaints (including customer errors and incomplete deliveries) are consistently less than one percent of total shipments. Warranties Reinforcing their commitment to total quality all of our suppliers offer a 12 month warranty after shipment on all fans and 3 years on heat exchangers. |
Jim Sadler - Pickering Office
Martin Halliwell - Waterloo Office
Oleg Tchetchel - Burlington Office
|
